Please read the following terms and conditions carefully. It is important that you and all members of the travelling party understand and agree with the following important terms and conditions as they may relate all or in part to the bookings held by our office on your behalf. If you are making bookings on behalf of more than one traveller we will be happy to provide you with more than one copy of this confirmation if requested.

STATEMENT OF RESPONSIBILITY

Estours Travel acts as a booking agent for airlines, hotels, tour companies, coach, rail and cruise line operators, owners or contractors providing the services. Estours Travel is not a provider of services and has no responsibility for services provided or not provided. We do not make or give any warranty or representation regarding the standard of any service or product to be supplied. All tickets, coupons, vouchers and receipts are issued subject to any and all tariffs, terms and conditions specified by the suppliers and are issued by Estours Travel as agent only.

PRICES

All prices quotations by Estours Travel, either directly in relation to your proposed itinerary or as shown on this web site or are subject to availability of services and can be withdrawn or varied without notice.

SCHEDULE CHANGES

It is your responsibility to contact the airline prior to travel to ensure the scheduled departure time has not changed. TAXES Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airport. All taxes are subject to change without notice.

LIABILITY

Estours Travel has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We do not accept any liability for any loss, damage, delay, additional expense or inconvenience occasioned by the negligence, act or omission of any supplier or other third party.

TRAVEL INSURANCE

We recommend that you take out travel insurance to cover cancellation charges, personal accidents, loss or damage to luggage, medical expenses, evacuation and personal liability. If you would like a quote on travel insurance to cover your period of travel, please contact our office. If you have taken out another Travel Insurance Policy, or believe you have adequate cover from a credit card policy, please provide us with details of the insurance cover you hold. If you decline to take out travel insurance, we will require you to sign an indemnity form.

AMENDMENTS

Any amendments to bookings after payment is made will incur a fee of $50 per person in addition to any fees charged by airlines or suppliers.

CANCELLATIONS

Cancellation fees will be applicable if you cancel your booking. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. If a refund is possible we are unable to provide a refund to you until we receive any funds from the relevant supplier and may take up to 12 weeks. We reserve the right to charge a cancellation fee of a minimum of $165 per person to cover our administration expenses. This fee is in addition to any charges made by Airlines, Hotels, Tour Operators and other suppliers. Please check the conditions of your fare or your holiday package with your Consultant. If you wish to cancel or amend any booking made you need to contact us in writing.

PAYMENT OPTIONS

Payment can be made by cash, cheque or direct deposit into our bank account. Payment by Visa or Mastercard incurs a surcharge of 1.8%. We do not accept payment by Diners Club or American Express.

PASSPORTS

Passports are required for all international travel. Passports must have a minimum of six month's validity from the date of scheduled return to Australia. The name on your airline tickets must exactly match the name and spelling as it appears in your passport. We will need to sight your passport or have a photocopy of it before any documents can be released and we will not be liable for any incorrect information given to us nor for any fees imposed by the airline or tour operator should documentation need to be reissued. If travelling on any passport other than Australian, you must inform us immediately as it may be necessary to obtain a re-entry visa into Australia. Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake your journey.

VISA REQUIREMENTS

Australian passport holders require visaes to enter some countries. Please ensure you are fully informed of the requirements before you make a reservation as visas can take some time to obtain. Some countries allow for a "visa free" stay for tourism purposes. If you are travelling on business, this does not always apply. Also, if you or a member of your travelling party has a criminal offence entry may be denied. Please discuss this with your travel consultant. Some consulates charge visa fees and we reserve the right to charge a service fee to cover the courier fees and the like should we obtain this documentation on your behalf. Issuance of visaes is not the responsibility of the travel agent and we cannot be held responsible should you be unable to obtain the correct visaes to undertake your journey. Any fines, penalties, payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

FREQUENT FLYER PROGRAMMES

If you are a member of any frequent flyer program, please ensure that you advise the number to your consultant for inclusion in your booking. As a safeguard it is also advisable to retain your air ticket and all your boarding passes so that you can verify this against your Points Summary after travel is complete. If you are not a member then we are happy to discuss your options with you.

HEALTH

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please contact your local doctor who will advise you of these requirements. Please note that some vaccinations may be required some period in advance of travelling.

CARRY ON BAGGAGE AT INTERNATIONAL AIRPORTS

To increase your safety, there are new rules for taking liquids, aerosols and gels on flights into and out of Australia. These rules are needed to protect you from the threat of liquid explosives. Please ensure you read the Security Guide detailing the new rules. For more information visit www.infrastructure.gov.au.

TRAVEL DOCUMENTS

Travel documents will be issued for your travel and include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. It is your responsibility to check through the documents upon receipt and prior to departure to check that all your documents are correct and in order. Travel documents may be subject to certain conditions and/or restrictions including being non-refundable, non-date changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport holder and some carriers will deny carriage if the name varies and the booking may be cancelled. Please ensure that you have received your travel documentation prior to departure.